BRILLIANT CARATS
Why choose Brilliant Carats？
Sustainability: We use environmentally friendly materials and practices to minimize our impact on the environment.
Uniquely Hand-crafted : Each BRILLIANT CARATS piece is carefully crafted by skilled craftsmen to reflect your unique style and personality. We believe in creating unique jewelry that tells your story.
Free Personalization: Your love story deserves a personalized expression. We offer free customization services to create the perfect piece that reflects your personality and emotions.
Unbeatable Prices: Enjoy high-quality, handcrafted jewelry at prices lower than the market. We believe luxury should be accessible to everyone.
Expert Guidance:Our team of experienced professionals is dedicated to helping you find the perfect piece of jewelry. We provide expert advice and personalized recommendations to suit your needs.
Extensive Variety : Choose from thousands of designs to suit every need and budget. Whether it's a special occasion or everyday elegance, we can make sure you find a unique piece that's just right for you.
Full Guarantee : We stand behind our products. If for any reason you are not satisfied, please let us know within 30 days of purchase. Our comprehensive warranty will keep your ring safe and polished.
Trustworthy: We've helped thousands of customers find the jewelry of their dreams. Authentic reviews from real customers highlight our commitment to quality and customer satisfaction.
What materials do you use for your jewelry?
Each piece is carefully crafted using sustainable and eco-friendly materials, such as lab- grown diamonds , lab gemstones and high-tech precision zirconia ceramics ,etc.
How do I find my ring size?
If you’re not quite sure which size is right for you, refer to our size charts. They’re located underneath the available sizes for each of our products.
What if I need to resize my ring?
We do offer free re-sizing on each ring if the ring size difference is within 1 size.View our complete Complimentary 30-Day Resizing Policy.
Can you engrave my ring?
We'd be happy to personalize your ring with an inscription for free. You can add the engraving when you place an order. View our Engrave Guidance.
Can I alter the details of the rings? Can I do a different center stone?
Of course! We offer all kinds of customizations! Please contact us at service@brilliantcarats.com for details!
Can I cancel my order?
We completely get it, we change our minds too! All the orders can be cancelled within' 36 hours for free. All the ring are made to order and 100% hand-made, so once the production begins, we will charge $100 / ring for cancellations.
How do I return/exchange my ring?
Our commitment to you goes beyond delivery. We offer the following services to ensure you have a pleasant and worry-free shopping experience.
30 days returns and exchanges & for resizing | Free shipping within the US and Canada | 1 year free warranty.
If you're not satisfied with your purchase, simply contact us within 30 days for a return or exchange. For all questions, you can email service@brilliantcarats.com . Please note that our return and exchange policy timeline begins from the time you pick up your order.
Fancy Shaped Diamonds
What are fancy shaped diamonds?
Fancy shaped diamonds are diamonds that are cut in shapes other than the traditional round brilliant. Popular fancy shapes include princess, cushion, emerald, oval, pear, marquise, radiant, heart, and asscher.
Why choose a fancy shaped diamond?
Fancy shaped diamonds offer a unique and distinctive look, allowing you to express your personal style. They can also appear larger than round diamonds of the same carat weight and often come at a lower price per carat, providing excellent value.
How do fancy shaped diamonds compare in terms of brilliance and sparkle?
Different fancy shapes have varying levels of brilliance and sparkle. For example, the round brilliant diamond is known for its exceptional sparkle, while shapes like the emerald and asscher cuts have a more subtle, elegant shine. The sparkle of a fancy shaped diamond depends on its cut quality and proportions.
What is the best fancy shape for maximizing carat weight?
Shapes like oval, marquise, and pear tend to maximize carat weight, appearing larger than round diamonds of the same carat weight due to their elongated shapes. These shapes offer a great way to get a bigger-looking diamond within your budget.
Are fancy shaped diamonds more affordable than round diamonds?
In general, fancy shaped diamonds are often less expensive than round diamonds of the same carat weight, color, and clarity. This is because the cutting process for fancy shapes retains more of the original rough diamond, leading to less waste and lower costs.
How should I choose the right fancy shape for my ring?
Choosing the right fancy shape depends on your personal style and preferences. Consider factors such as the shape of your fingers, the design of the ring setting, and how the diamond shape complements your overall look. Our expert team can help guide you in selecting the perfect fancy shape.
Are there any special care instructions for fancy shaped diamonds?
Fancy shaped diamonds, especially those with pointed edges like marquise and pear shapes, can be more prone to chipping. It’s important to choose a protective setting, such as a bezel or halo, and to handle your jewelry with care. Regular cleaning and professional inspections will help maintain the beauty and integrity of your diamond.
Can I customize a ring with a fancy shaped diamond?
Absolutely! We offer customization options for all our rings, including selecting your preferred fancy shaped diamond and adjusting other design elements. Contact our customer service team to discuss your customization ideas and create a one-of-a-kind piece.
If you have any other questions about fancy shaped diamonds, please feel free to reach out to our customer service team at support@brilliantcarats.com. We're here to help you find the perfect diamond for your jewelry.
Rings
What size should I buy?
To find your perfect ring size, we recommend visiting a local jeweler for a professional measurement. Alternatively, you can use our online ring size guide available on our website. Accurate sizing ensures the best fit and comfort for your ring.
What if the ring doesn't fit and needs adjustment?
If your ring doesn't fit, we offer a 90-day free resize service. Most rings can be resized up or down by one size. For more significant adjustments, it might be necessary to remake the ring, which may incur additional costs. Please contact our customer service team for further assistance.
Do you offer engraving?
Yes, we offer complimentary engraving services to add a personal touch to your jewelry. You can include your desired engraving text when placing your order or contact our customer service team for assistance.
Can I alter the details of the rings? Can I choose a different center stone?
Absolutely! We offer customization options to alter the details of your ring, including selecting a different center stone. Our goal is to create a piece that perfectly matches your vision. Please reach out to our customer service team to discuss your customization preferences.
Are BRILLIANT CARATS gemstones ethically sourced?
Yes, all of BRILLIANT CARATS gemstones are ethically sourced. We are committed to ensuring that our materials are obtained responsibly, with respect for human rights and the environment. Our dedication to ethical sourcing means you can wear your jewelry with pride and peace of mind.
Support and Service
Orders
Where is my order?
Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.
How long will my order take to ship?
Order processing typically takes 2-3 business days. Delivery occurs within 5-7 business days, contingent on your geographic location.
Can I change the contents of my order?
Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.
What if my order is lost or stolen?
In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also accept PayPal for your convenience.
Is my payment information secure?
We prioritize your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.
Can I pay in installments?
We offer an interest-free installment payment option through our partner, Affirm. Simply choose Affirm as your payment method during checkout.
I'm having trouble with my payment. What should I do?
If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.
Shipping
Do you offer international shipping?
We ship to numerous countries worldwide. Please check our shipping policy or reach out to our customer service team to find out if we ship to your specific location.
How can I track my order?
A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.
What are the shipping charges?
Shipping charges vary depending on the destination and size of the order. All shipping fees will be calculated and displayed at checkout.
What if I'm not home to receive my order?
If you're not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.
Returns
What is your return policy?
We accept returns within 30 days of receipt. The items must be in new and unused condition. Please note that some items such as clearance or personalized items may not be eligible for return.
How can I initiate a return?
To start a return, visit our 'Returns' page and follow the instructions provided. You can also reach out to our customer service team for assistance.
Will I be charged for returning a product?
Return shipping charges are the responsibility of the customer unless the return is due to a product defect or an error on our part.
How long does it take to process a return?
Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.
Accont
How can I create an account?
You can create an account by clicking on the 'Sign Up' button on our website, then follow the instructions to enter your personal information and create a password.
I forgot my password. What should I do?
If you've forgotten your password, please click on the 'Forgot Password' link on the login page. You'll be prompted to enter your email address, and we'll send you a link to reset your password.
How can I update my account information?
Log in to your account and navigate to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods.
Is my personal information secure?
We take data security seriously. We use advanced encryption and security measures to protect your personal information. We do not sell or share your information with third parties.
Gift Cards
How can I purchase a gift card?
Gift cards are available for purchase directly on our website. Simply navigate to the 'Gift Card' section, choose the desired amount, and proceed to checkout.
Can gift cards be used with other discount codes?
Yes, gift cards are treated as a form of payment, so they can be used in conjunction with any active discount codes.
What if I lose my gift card?
Treat your gift card like cash; if lost, it might not be replaceable. However, if you have the original purchase receipt or email confirmation, please contact our customer service for assistance.
Can I refund or exchange a gift card?
Gift cards are non-refundable and cannot be exchanged for cash. Please make sure to review our gift card terms and conditions at the time of purchase.
Miscellaneous
Do you offer a warranty on your products?
Yes, we stand by the quality of our products. Most items come with a one-year warranty covering manufacturing defects. Please refer to the product page for specific warranty details.
Can I order a product that is currently out of stock?
For products out of stock, we offer an 'Email Me When Available' option. You'll receive an email notification as soon as the item is back in stock.
Do you have a physical store?
Yes, we do have physical locations. You can find our store locator on the website, which will provide you with the addresses and hours of our brick-and-mortar locations.
I have a question that is not listed here. How can I contact customer service?
We're here to help! You can reach our customer service team by clicking on the 'Contact Us' link on our website. Our team is ready to assist you with any questions or concerns you may have.
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Do you clean or provide care for jewelry sold on your site?
Yes，We are provide cleaning or care services for jewelry sold on our site. For maintenance, we recommend following the care instructions provided with your purchase . If you need specific cleaning or repair services, please contact us.
Do you insure jewelry?
YES，Every finished engagement ring or piece of fine jewelry valued at $500 or higher will be accompanied by a full insurance evaluation.
Do you provide insurance appraisals?
Although we provide you with an insurance assessment that can be used to obtain coverage, we do not offer jewelry insurance.
