Warranty

Cancellations, Returns & Warranty Policy

At BRLIIANT CARATS, we are committed to providing you with the highest quality handmade jewelry. Each piece is crafted with care and precision, made to order just for you. We understand that sometimes things don’t go as planned, so we’ve outlined our cancellation, return, and warranty policies below to ensure a smooth experience.

We offer a 45-day return and refund policy to ensure your satisfaction with our handcrafted jewelry.

We provide a 1-year free warranty covering manufacturing defects such as:

Loose stones, broken prongs, or stone detachment.

Free resizing within 90 days (limited to 1 size up or down).

Exclusions:

Discoloration from chemicals, pools, lotions, or daily wear.

Loss or theft of the jewelry.

Wear-and-tear damage, including bent prongs or scratched metal.

Third-party modifications or repairs.

Natural variations in gemstones, which add to their uniqueness.

For warranty claims, please email us at service@brilliantcts.com with:

- Your order number.

- A detailed description of the issue.

- Clear photos or videos of the defect.