Warranty

BRILLIANT CARATS Warranty Service

At BRILLIANT CARATS, we are committed to providing our customers with exceptional service and high-quality jewelry. We understand that purchasing fine jewelry is a significant investment, and we stand behind the quality and craftsmanship of our products. Our one-year warranty ensures that your jewelry remains as beautiful and flawless as the day you bought it.

Warranty Coverage

Our one-year warranty covers the following:

Manufacturing Defects: We guarantee that our jewelry is free from any manufacturing defects at the time of delivery. If you discover any defects in craftsmanship or materials within one year of purchase, we will repair or replace the item at no additional cost.

Maintenance Services: To ensure your jewelry maintains its original brilliance and beauty, we offer maintenance services within the one-year warranty period, which include:

Cleaning and Polishing: Professional cleaning and polishing to restore the shine and luster of your jewelry.

Prong Tightening: Ensuring that gemstones remain securely set.

Rhodium Plating: Replating white gold jewelry to maintain its bright, reflective finish.

Stone Replacement: In the rare event that a gemstone is lost due to a manufacturing defect within the one-year warranty period, we will replace it free of charge. This does not cover loss or damage caused by accidents, misuse, or normal wear and tear.

 

Warranty Exclusions

Our one-year warranty does not cover:

Damage resulting from normal wear and tear, accidents, or misuse.

Unauthorized repairs or modifications made by any party other than BRILLIANT CARATS.

Loss or theft of the jewelry piece.

How to Use Your Warranty

To take advantage of our one-year warranty service, please follow these steps:

Contact Us: Reach out to our customer service team at service@brilliantcarats.com with your order details and a description of the issue.

Assessment: We will assess the issue and provide you with instructions on how to send your jewelry to us for inspection.

Repair or Replacement: Once received, our experts will inspect the jewelry and determine the best course of action—whether it be repair or replacement.

Additional Information

For any further questions or assistance, our customer service team is available 24/7 to help you. We are dedicated to ensuring your complete satisfaction with every purchase from BRILLIANT CARATS.

Thank you for choosing BRILLIANT CARATS. Your trust and satisfaction are our top priorities, and we are here to ensure your jewelry remains as stunning as the day you first wore it.